02—Things people ask
- Will I be locked in?
- No. You can export everything as PDF or JSON on any day. The export includes attachments and the full audit trail.
- What about a clinic licence?
- A clinic-side workspace is coming. Pilot interest at hello@loki.vet — we’ll send you the LOI.
- VAT and receipts?
- Swiss VAT is shown on every invoice. Receipts are downloadable from settings and emailed automatically.
- Can I cancel any day?
- Yes. You keep your record either way; cancellation only stops the recurring charge and limits new pet creation back to the Free tier.